FAQs & Job-Aids

Paycheck & Direct Deposit Inquiry:
Question: What to do if you have not received your paycheck
Answer: Payroll paychecks are distributed according to your payment election of direct deposit or paper check.

Direct Deposit – Paychecks are credited to employee’s bank account on payday. The actual time of deposit varies according to the bank’s practices. Employees can contact their banks for more information.

Paper Checks – Are mailed to employee’s home address in UCPath. Employees should receive their paper check within 2 days of check date.

If you have not received your paycheck (more than 2 days of check date), please contact UCPath by Submitting An Inquiry.

Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Paycheck.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, if necessary.
  8. Click Submit.
Question: Updating your direct deposit
Answer: Go to the UCPath Direct Deposit page to add or edit existing direct deposit setting. For step-by-step instructions or simulation, go to the UCPath Help site Add Direct Deposit page or Change Direct Deposit page. Please select See It!, Try It! or Print It!.

 Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Direct Deposit.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, if necessary.
  8. Click Submit.
Question: How to set up direct deposit
Answer: Go to UCPath Direct Deposit page. You can add, edit or delete your direct deposit.
  • You can make changes (add/edit/delete) to direct deposit information once per day.
  • A maximum of three direct deposit accounts.
  • Set up may take up to two weeks to become effective, subject to banking and payroll deadlines.

Reminder – You can add, edit or delete your direct deposit once per day. This means you can click the Submit Changes button once per day. Make all your direct deposit changes before you click the Submit Changes button. 

 Direct deposit step-by-step instructions or simulation

To learn how to add direct deposit, go to the UCPath Help site Add Direct Deposit page.

To learn how to change direct deposit, go to the UCPath Help site Change Direct Deposit page.

To learn how to delete direct deposit, go to the UCPath Help site Delete Direct Deposit page.

Here are some reason why canceling your direct deposit might delay your paycheck

  • Due to time factors, your next paycheck could be by direct deposit. If your bank account is closed, the bank institute will reject the direct deposit. 
  • A reissue check will be process once the bank returns the money. This process can take up to 10 business days. 
  • You will receive paper checks until a new direct deposit account is set up in UCPath online. 
  • UCPath will mail your paycheck to your home address in UCPath online via USPS if you do not have direct deposit.

–  You could experience a delay in the delivery of your paycheck. 

–  Delivery depends on availability of the carrier. 

–  Paper paychecks do not have a tracking system. 

–  The UC is not responsible for mail delivery issues including lost checks.

To confirm your home address, go to the UCPath Personal Information Summary page. 

Question: What happens if I closed my bank account?
Answer: If your bank account is closed, the bank institute will reject the direct deposit. A reissue check will be process once the bank returns the money. This process can take up to 10 business days. The employee will receive paper checks until a new direct deposit account is set up in UCPath online.

If you have a new bank account with the same banking institution, please contact the bank immediately to request if the bank institute can move the funds into the correct account.

If you have not updated your bank account in UCPath, you must complete this update immediately. Otherwise, your payroll earnings will continue to route to the account on file and will delay your paycheck.

If you have closed a bank account, updated new bank information or need to expedite the process, please contact UCPath by Submitting An Inquiry.

  • UCPath can confirm status and ensure that all required updates are complete.
  • UCPath will confirm if you have updated your account information.

 

Question: How do I get paid if I do not have direct deposit?
Answer: When you do not have direct deposit set up, you will receive your paycheck by mail. Your paycheck will be sent to your home address in UCPath.

 Home Address Validation

Go to the Personal Information Summary page to confirm your home address is correct.

  • Expand Home/Mailing Addresses, and then validate home address.
  • Update home address, if necessary.

For step-by-step instructions or simulation, go to the UCPath Help site Update My Address page. Please select See It!, Try It! or Print It!.

If need assistance, contact UCPath by Submitting An Inquiry.

 Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Direct Deposit.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, if necessary.
  8. Click Submit.

 

Question: How to get a copy of your paycheck stub
Answer: To get a copy of your UCPath paycheck stub, go to the UCPath View Paycheck page.
  • Locate the paycheck by date range or check number.
  • Select the Download Attachment button to view check details.
  • For step-by-step instructions or simulation, refer to the UCPath Help site Review My Online Paystub page. Please select See It, Try It, or Print It.
Question: Who can answer my questions about deductions on my paycheck?
Answer: If you need an explanation for one or more deductions on your paycheck, please contact UCPath by Submitting An Inquiry.

Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Paycheck.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, if necessary.
  8. Click Submit 

Employment Verification Inquiry:

Question: How to provide proof of your employment and income
Answer: Please provide your employment verifier the following information:
  • The UC vendor The Work Number 
  • The UC Employer Code: 15975
  • Your social security number

In some instances, you may also need to create a “Salary Key” in order to complete an income verification. If your employment verifier requests a salary key, please follow these steps:

  1. Log in to The Work Number as an employee.
  2. Enter the following information:
    • UC Employer Code: 15975
    • User ID: Your Social Security Number
    • Personal PIN: Your birthday (MMDDYYYY)
  3.  Select the “Create a Salary Key” option.
  4. Provide your verifier the six-digit salary key
     

Employment verification summary for employees:

Go to the Verification of Employment page if you need your employment information for your records.

  1. Go to the Employment verification summary for employees only section.
  2. Select the Generate Summary Report button.
     

Submitting An Inquiry

This How-To does not require submitting an inquiry to UCPath. 

Question: How long does it take to process a verification of employment request?
Answer: It takes 5 business days to manually process a verification of employment request — including students or discrepancies found in The Work Number (TWN) requests.

Submitting An Inquiry

This Q&A does not require submitting an inquiry to UCPath.

W-2 Inquiry: 

For questions about your W-2 form, refer to the Frequently Asked Questions for W-2. 

  • UCPath W-2 Availability
  • Terminated Employees
  • W-2 Content

If your UCPath W-2 statement question was not answered, contact UCPath by Submitting An Inquiry.

Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Tax Withholding/Tax Forms.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, if necessary.
  8. Click Submit.
Question: How to get a copy of your W-2 form
Answer: Go to the View Online W-2/W-2c page to get a copy of your W-2 form.
  • The Year End W-2 Tax Form will be available in UCPath no later than January 31 of each year.  This feature is available after UCPath issues your first W-2 or W-2C form in electronic format.
  • For step-by-step instructions or simulation, refer to the UCPath Help site Review My Online W-2.  Please select See It, Try It, or Print It.

If you did not receive your W-2 by mail after January 31, please verify your home address is correct in UCPath.

If you are unable to obtain an electronic copy in UCPath or want to receive your W-2 by mail, contact UCPath by Submitting An Inquiry.

 Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Tax Withholding/Tax Forms.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, if necessary.
  8. Click Submit 

International Student / Nonresident Alien Inquiry:

Question: How do I change my state withholdings if I am a nonresident alien?
Answer: If you are a nonresident alien (NRA) who is required to file tax statements and need to change your state withholdings, go to the Artic International website to access the Glacier online tax system and obtain the State Tax Form. Once you have completed the form, please make sure to sign and submit to UCPath by Submitting An Inquiry.

Submitting An Inquiry

  1. Go to Submit An Inquiry page.
  2. Select Topic Payroll.
  3. Select Category Submit Forms – Tax Forms.
  4. Enter your Subject.
  5. Enter your Description.
  6. Verify Best Contact Number and Email.
  7. Click Add Attachment, and attached your completed W-4 NR/DE4 form.
  8. Click Submit.

 

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